Legal Notices
This website is edited by Ms Caroline Hesnard:
Caroline Hesnard
5 impasse des vergers
28630 Le Coudray
Individual entrepreneur registered in the Trade and Companies Register under number 422 934 554, whose VAT identifier is FR 244 229 34 554
The website address is: https://www.carolinehesnardillustrations.com/
Terms of use
1. Purpose
These CGU or General Conditions of Use legally govern the use.
Caroline Hesnard illustrations www.carolinehesnardillustrations.com (from now on referred to as "the site").
Constituting the contract between Caroline Hesnard Illustrations, www.carolinehesnardillustrations.com, the User, access to the site must be preceded by acceptance of these T&Cs. Access to this platform signifies acceptance of these T&Cs.
2. Legal notices
The Caroline Hesnard illustrations site www.carolinehesnardillustrations.com is published by Ms. Caroline Hesnard, registered under number 422 934 554 in the trade and company register, whose head office is located at 5 impasse des vergers 28630 Le Coudray, France Metropolitan.
The host of the site www.carolinehesnardillustrations.com is the company WIX, located at
19 boulevard Malesherbes 75008 Paris
3. Access to site
The Caroline Hesnard illustrations website www.carolinehesnardillustrations.com provides free access to the following services:
Site services for the sale of illustrations, derivative products, and books.
The site is accessible free of charge from anywhere by any user with Internet access. The User is responsible for all costs necessary to access the services (computer equipment, Internet connection, etc.).
The publisher may interrupt or suspend access to the site without notice or justification for maintenance or other reasons.
4. Data collection
The information collected during registration on the site is necessary and obligatory for creating a user account. By Law No. 78-17 of January 6 relating to information technology, files, and freedoms, the collection and processing of personal information are carried out with respect for privacy.
According to the Data Protection Act dated January 6, 1978, articles 39 and 40, the User can access, rectify, delete, and oppose his data. The exercise of this right is carried out by email to the following address: carolinehesnardillustrations@gmail.com
5. Intellectual property
The brands, logos, and contents of the Caroline Hesnard illustrations site www.carolinehesnardillustrations.com (illustrations, graphics, texts, etc.) are protected by the Intellectual Property Code and copyright.
The User's reproduction and copying of content requires prior authorization from the site. In this case, any commercial or advertising use is prohibited.
6. Liability
Although the information published on the site is deemed reliable, the site reserves the right to disclaim the reliability of the sources.
The information published on the Caroline Hesnard illustrations website www.carolinehesnardillustrations.com is presented for purely informative purposes and has no contractual value. Despite regular updates, the site cannot be held responsible if administrative and legal provisions are modified after publication. The same applies to using and interpreting the information communicated on the platform.
The site declines all responsibility for viruses that may infect the User's computer equipment after using or accessing this site.
The site cannot be held responsible for force majeure or a third party's unforeseeable and insurmountable act.
The site does not guarantee the total security and confidentiality of data. However, the site undertakes to implement all the methods required to do so as best as possible.
7. Hyperlinks
The site may consist of hypertext links. By clicking on these, the User will exit the platform. The latter has no control and cannot be held responsible for the content of the web pages relating to these links.
8. Cookies
During visits to the site, a cookie may be automatically installed on the User's browser software.
Cookies are small files temporarily placed on the User's computer's hard drive. They are necessary to ensure accessibility and navigation on the site. Cookies do not contain personal information and cannot be used to identify anyone.
The information present in cookies is used to improve browsing performance on the Caroline Hesnard illustrations site www.carolinehesnardillustrations.com
By browsing the site, the User accepts cookies, which can be deactivated via the browser software settings.
9. Duration of the contract
This contract is valid for an indefinite period. The start of use of the site's services marks the application of the contract about the User.
10. Applicable law and competent jurisdiction
This contract is subject to French legislation. The absence of an amicable resolution of disputes between the parties implies recourse to the competent French courts to settle the dispute.
General terms and conditions of sale
These general terms and conditions of sale are concluded on the one hand by Ms. Caroline Hesnard, whose registered office is located at 5 impasse des Vergers 28630 Le Coudray FRANCE, an individual entrepreneur registered with the Trade and Companies Register under the number 422 934 554, whose VAT identification number is FR 244 229 34 554, and managing the site Caroline Hesnard illustrations www.carolinehesnardillustrations.com hosted by the company WIX.
From now on, they are referred to as "Caroline Hesnard illustrations"
On the other hand, any natural or legal person wishing to make a purchase through the website Caroline Hesnard Illustrations, www.carolinehesnardillustrations.com, from now on, is referred to as "the client."
1. Subject
These general terms and conditions govern the contractual relationships between Caroline Hesnard illustrations and the customer, as well as the conditions applicable to any purchase made through the online store www.carolinehesnardillustrations.com
The customer declares having read and understood these general terms and conditions of sale.
Placing an order on the website www.carolinehesnardillustrations.com implies the client's full and unconditional acceptance of these general terms and conditions of sale.
These general terms and conditions of sale shall prevail over any other general or specific conditions not expressly agreed to by Caroline Hesnard's illustrations.
Caroline Hesnard Illustrations reserves the right to modify its general terms and conditions of sale at any time.
In this case, the changes will be applicable from the moment they are posted online.
Each order placed on the site is governed by the general terms and conditions applicable on the date of the order.
2. Capacity and destination
The client is legally capable of entering into a contract and is over 18 years old.
The placing of an order by minors implies that they have previously obtained the consent of their legal representatives.
The client is prohibited from purchasing products and creations on the site to resell them. Jurisprudence establishes a legitimate reason for refusing to sell (L121-11 of the Consumer Code) in the case of an order containing an unusual quantity of products and creations.
3. Products and creations
The products and creations are listed on the Caroline Hesnard Illustrations website, www.carolinehesnardillustrations.com, subject to availability.
From now on, the products and creations will be called "the product(s)."
Caroline Hesnard Illustrations reserves the right to modify the product range anytime. Each product is presented on the website as a description outlining its main technical characteristics. The photographs are as accurate as possible but do not bind the seller in any way. The sale of the products presented on the Caroline Hesnard Illustrations website, www.carolinehesnardillustrations.com, is intended for all customers residing in countries that fully allow the entry of these products into their territory.
Caroline Hesnard Illustrations draw the customer's attention to the fact that photographs cannot ensure a perfect similarity with the product offered for sale, particularly regarding colors.
The differences may result from the color quality of the photographs, the difficulty of displaying the texture on the screen, or, without being exhaustive, the variations inherent to each creation and print.
These differences cannot be interpreted as defects of conformity and lead to the cancellation of the sale.
In case of a manifest error or insignificant omission between the product's characteristics, representation, and description, Caroline Hesnard's illustrations cannot be held liable.
4. Rates
The prices listed on the product sheets in the online catalog are in Euros (€), including all taxes (TTC), taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be passed on to the price of products.
Caroline Hesnard Illustrations reserves the right to modify its prices at any time. It is understood that the price listed in the catalog on the day of the order will be the only one applicable to the customer. The prices indicated do not include delivery fees, which are charged in addition to the price of the purchased products. A shipping fee contribution will be charged to the customer for any order.
5. Command
Before placing any order, the customer must create an account on the Caroline Hesnard Illustrations website, www.carolinehesnardillustrations.com. The account creation section is directly accessible from the menu bar. During each visit, the customer will need to identify themselves using this information to place an order or check their account (order status, profile, etc.).
All the steps of the sale are identified on the site.
The customer can check the details of their order and its total price and correct any potential errors before finalizing their order.
The order is only confirmed after the client validates their payment agreement and the bank accepts the transaction. The customer's order summary is printable via the order confirmation email.
As soon as their order is recorded, the customer receives a confirmation email that includes the essential elements of their order, notably the order number, the list of ordered products, and the price breakdown.
All the data provided by the customer during the ordering process and the recorded confirmation of this order serve as proof of the transaction.
Caroline Hesnard Illustrations reserves the right to refuse any order (L121-11 of the Consumer Code) from a customer with whom there is a dispute related to the payment of a previous order as long as this dispute is not resolved.
6. Payment
Caroline Hesnard illustrations allow customers to pay for their purchases by credit card.
The entire cost is the customer's responsibility before and after the purchase.
Caroline Hesnard Illustrations only accepts payment by check.
7. Payment Security
Transactions made on this site are secured by the online payment platform Stripe.
Stripe assures customers of the optimal security of their data thanks to its PCI DSS certification and the SSL protocol, which encrypts all information related to the order.
At no point do the clients' bank details appear in plain text or are handed over to Caroline Hesnard illustrations.
For any additional information about the payment platform, we invite you to visit the site www.stripe.com
8. Delivery
An independent carrier makes deliveries to the address indicated on the order form, which can only be within the agreed geographical area.
Delivery times are provided for informational purposes only; if they exceed thirty days from the order date, the sales contract may be terminated and the buyer refunded. In case of damage during transport, any complaint must be made by email within three days from the delivery date, accompanied by the relevant supporting documents. (photos, ...). After this period and failing to comply with these formalities, the products will be deemed compliant and free from any apparent defects, and the seller will validly accept no claims.
Customs fees may apply outside the European Union.
9. Legal right of withdrawal
Under Article L121-20 of the Consumer Code, the customer has fourteen working days from the delivery of their order to exercise their right of withdrawal and return the product to the seller for exchange or refund without penalty, except for return shipping costs (see withdrawal form).
10. Refund
The customer will be refunded using the payment method used during the order based on the price of the product charged, as shown on the order summary, which the customer paid.
11. Transfer of ownership/transfer of risk
The transfer of ownership of the products to the customer's benefit will only be carried out after the latter has paid the full price, regardless of the delivery date of said products.
On the other hand, the risks of loss and deterioration of the products will be transferred upon delivery and receipt by the customer.
12. Guarantee
All products sold by Caroline Hesnard, including illustrations on the website www.carolinehesnardillustrations.com, are covered by the legal warranty of conformity and hidden defects as provided by Articles 1641 and following the Civil Code. In case of non-compliance with a sold product, it can be returned to Caroline Hesnard Illustrations, who will take it back, exchange it, or refund it. All claims, requests for exchange, or refunds must be emailed to the following address: carolinehesnardillustrations@gmail.com within thirty days after delivery.
13. Complaints / Information
For any information, complaint, or question regarding these sales conditions or the products offered for sale on the site, the customer is invited to contact customer service:
By email: carolinehesnardillustrations@gmail.com
14. Responsibility
Caroline Hesnard Illustrations, in the distance selling process, are only bound by an obligation of means.
His liability cannot be engaged:
- For non-performance of the contract in case of stock shortage or unavailability of the product due to force majeure;
- For any damages resulting from the use of the internet network, such as data loss, intrusion, viruses, or other involuntary problems;
- For the content of sites to which hypertext links may redirect from his site.
-Other unintentional problems
15. Intellectual Property
All elements of the website www.carolinehesnardillustrations.com are and remain the intellectual and exclusive property of Caroline Hesnard Illustrations. No one, including the client, is authorized to reproduce, exploit, disseminate, or use in any capacity, even partially, elements of the site, whether in the form of logos, visuals, photos, text, software, audio, or otherwise.
15.1. Copyright
The texts and photographs on the website www.carolinehesnardillustrations.com are protected by intellectual property law.
Copying, extracting, distributing, modifying, or adapting the content of this site is prohibited. Downloading and printing text, images, and graphic elements are permitted only for private and non-commercial use.
Reproduction of drawings, images, audio documents, video sequences, and texts in other electronic or printed publications requires the prior written consent of Caroline Hesnard Illustrations. Lack of authorization is punishable by the crime of counterfeiting.
15.2. Hypertext Links
Any simple or hypertext link is strictly prohibited unless expressly and in writing agreed upon by Caroline Hesnard Illustrations.
16. Archiving
By the provisions of Article 1379 of the Civil Code, Caroline Hesnard Illustrations archives purchase orders and invoices on a reliable and durable medium that constitutes a true copy.
Following the provisions of Article 213-1 of the Consumer Code, orders of any amount are archived and kept by Caroline Hesnard illustrations for 10 years.
She and the client will consider the computerized records of Caroline Hesnard Illustrations as proof of the communications, orders, payments, and transactions between Caroline Hesnard Illustrations and the client.
Caroline Hesnard Illustrations retains the possibility of communicating with the client via the email address provided by the client in compliance with GDPR regulations.
The client agrees to receive occasional updates on Caroline Hesnard Illustrations while retaining the option to unsubscribe from these informational emails.
17. Personal data
Caroline Hesnard Illustrations is committed to preserving the confidentiality of the information provided by the client that they may be required to transmit for the use of certain services. Any information concerning him is subject to the provisions of Law No. 78-17 of January 6, 1978. As such, the internet user has the right to access, modify, and delete information concerning them. He can request at any time by email: carolinehesnardillustrations@gmail.com
18. Applicable Law - Dispute Resolution
Any order entails the client's full acceptance of the General Terms and Conditions of Sale.
These general terms and conditions of distance selling are governed by French law. In case of difficulty or complaint regarding an order, the customer can contact the Customer Service of Caroline Hesnard illustrations to find an amicable solution.
In case of dispute, only French Courts will have jurisdiction. The client is informed that they can, in any case, resort to conventional mediation through existing sectoral mediation bodies or any other alternative dispute resolution method (such as conciliation) in case of a dispute.
In this case, the designated mediator is:
FEVAD
60, rue de la Boëtie 75008 Paris
Tel: 01 42 56 38 86
Email: contact@fevad.com
Refund policy
By Article L121-21 of the Consumer Code, the customer has a legal withdrawal period of 14 days from receiving their order.
The customer can notify Caroline Hesnard Illustrations by mail of their intention to exercise this right by specifying their first name, last name, address, order number, order date, receipt date, and the item(s) concerned by the withdrawal. Send to the following address:
Illustrations by Caroline Hesnard
5 Orchard Lane
28630 Le Coudray
The customer then has 14 days from the date this letter is sent to return the item(s) concerned from the order to the address indicated above.
The customer will be refunded using the payment method used during the order based on the product price invoiced, as shown on the order summary, which the customer paid.
Caroline Hesnard Illustrations will refund the customer within 14 days of receiving the concerned item(s). (Cf.CGV. article 10 remboursement).
Privacy Policy
The regulations concerning personal data give you the right to access, rectify, erase, limit, port, and oppose for legitimate reasons, as well as to establish guidelines for the fate of your data after your death.
These rights can be exercised with the company in the website's CONTACT section.
If you believe, after contacting us, that your "data protection and privacy" rights are not being respected, you can file a complaint with the CNIL.
Use of collected personal data.
The personal data collected (name, address, phone number, email, bank details) is only used to ship the order.
They are not transmitted to any other organization or company.
This information is necessary to process your order; otherwise, it cannot be processed. You have the right to withdraw your consent at any time without affecting any previous orders by contacting us at the email address carolinehesnardillustrations@gmail.com